CUSTOMER CARE

Store Policy

At Mentone Aquarium, we are committed to providing the best price and the best service for every customer every time.  If you are not satisfied with your purchase, please contact us and we will do everything we can to rectify the situation for you. Please note that we are unable to accept returns of goods unless the products are faulty and accompanied by proof of purchase.

Privacy & Safety

The information you supply to Mentone Aquarium on our online store will be solely used by us and our banking providers for the purposes of fulfilling your order. The way we use your data includes processing your product items, verifying your payment, arranging your shipping and communicating with you about your order. This data is protected by SSL encryption. We do not sell any data generated by our website to third-party providers.

Tour & Educational Inquiries

Our large Mentone store is often home to tours and educational sessions. If you would like to learn more about all things aquatic, amphibian or reptile, please get in touch on (03) 9583 5233 and we can organise a session for your group.

Payment Methods

Credit / Debit Cards
PayPal

Offline Payments